What is your Shipping Policy?
We are currently only accepting orders from the United States and Canada. For international order inquiries, please contact us here.
> United States: $10
> Canada: $15
> Alaska, Hawaii, Puerto Rico: $25
We cannot ship to APO, FPO, DPO addresses, or P.O. boxes.
When will I get my order?
Please allow 3-5 business days for order processing and verification, and an additional 5-7 business days for delivery.
Can I get a refund or exchange my products?
All of our products are final sale but if you have any problems with your purchase, we will take a look at it on a case-to-case basis. Generally, return shipping is non-refundable, and return packages are subject to restocking fees. For further information, please get in touch with us through our "Contact Us" page.
Does VNDCATED have a physical store?
We don't have a physical store for now, we are an online store only.
Does my billing and shipping address have to match when I make purchases?
Yes, this is to prevent any possible credit card frauds.
What should I do if I have other inquiries?
Please send us your questions through our "Contact Us" page. We will get in touch with you shortly. Thank you.